Returns



We at modàh love to see you happy!

If for any reason you are not satisfied with your order, you can exercise your right of withdrawal, without any penalty, within 14 days from the day you received the products purchased on www.modahofficial.com.

The products can be returned by shipping the package via the courier indicated by us, only after having contacted us by writing an email to info@modahofficial.com

Conditions for exercising the right of withdrawal


The right of withdrawal is considered to have been correctly exercised if the following conditions are fully met:

The return authorization request must be correctly completed and submitted to modàh within 14 days of the delivery date. The notification can be sent, within the same timeframe, by registered letter with return receipt to the Seller's address.

KIRIN COMPANY SRL

Via Alessandro Volta 5, Agliana (PT)

The products must not have been used, worn, washed, or damaged; the identification tag must still be attached; the products must be returned in their original packaging; returned products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept items from the same order returned and shipped at different times. We will attempt to authorize you to return the product/order on the same day you submit the request, otherwise the next business day, Monday through Friday. The authorization email will include details on the shipping methods. Returned products must be handed over to the courier within 14 days of the date we authorized your return. If you have met all the required conditions, the Seller will refund you the price of the purchased products, with you only being responsible for the return costs, i.e., those for returning the purchased products to the Seller. If you decide to use a shipping carrier other than the one designated by the modàh group, you will be responsible for paying the return costs yourself. You will be contacted if your return cannot be accepted because it does not comply with the conditions above. In this case, you may choose to have the purchased products returned to you at your own expense. If you refuse this shipment, the Seller reserves the right to retain the products and the corresponding purchase price.
Refund times and methods

Once the Seller has received your return and verified that all requirements have been met, you will receive a confirmation email confirming the return's acceptance. Regardless of your payment method, the refund will be processed by the Seller as soon as possible, and in any case within 14 business days from the date on which it becomes aware of your exercise of the right of withdrawal, once it has verified that the withdrawal has been carried out in compliance with the conditions set out above. The actual timeframe for crediting or refunding the sums you paid for the purchase of the products depends on the payment method used: Purchase by credit card: Upon acceptance of the return, we will request our bank to process the refund to your credit card within a maximum of 14 business days. From this point, the time it takes for the amount to appear on your account will depend on your card issuer, but typically occurs within two bank statements. Product identification tag. All products sold by the Seller are accompanied by an identification tag, which is an integral part of the item. We invite you to try the product without removing the tag because returned products without it will not be accepted.


Procedure

Prepare your package, securely wrap it with tape, print the return label included in your return authorization email, and attach it to the box (or a similarly sturdy box) to cover the information from your first shipment. Our return service ensures you'll be reimbursed in the event of theft or loss during shipment to our warehouse in Agliana (PT). Arrange for your package to be picked up at your preferred address. Contact our courier by phone or online to arrange a pickup date and address. Our courier will pick up your package at your preferred location. If you prefer, you can also choose a different courier. In this case, you will be responsible for return shipping costs and any theft or loss. For orders placed within Italy, shipping and delivery costs will be reimbursed (standard shipping).